How do I return an item?
Returns, Repairs and Exchange Policy
Please read and understand our warranty and return policy before placing an order.
**THERE WILL BE NO REFUNDS ISSUED OR CANCELLATIONS ALLOWED ONCE AN ORDER HAS SHIPPED**
NO REFUNDS OR RETURNS ON E-LIQUID.
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO The Vape Shack 808 LLC.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
For products that have failed outside of the warranty period, Please contact us at 808.298.4867 to help find a solution.
Products that are functional, not sold by The Vape Shack 808 LLC, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than The Vape Shack 808 LLC are not eligible for exchange.
Please contact us by phone if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.